I. Main Directory

A. MNS Hotline Number

(+63) 916-680-4201

B. ABC Company Departments

Administrative and Human Resources Department
Operations Department
Sales and Business Development Department
Corporate Branding and Marketing Department
Marketing, Advertising, and PR Department
Account and Finance Department
ICT Department
Legal and Compliance Department

II. Business Departments and Functions

A. Central Reservations Department (Back Office)

Required Personnel: Reservation Specialist, CSR, and TSR

Functions: Reservations and Customer Relationship Management

- - - - Bookings, Reservations, and Inquiries’ Implementation and Monitoring
      - Bookings, Reservations, and Inquiries’ Request Channel Monitoring
      - Dispatching of Independent Service Providers
      - Customer Subject Matter Handling and Management
      - Offline Job Order Log Generation and Monitoring
      - Online Job Order Log Generation and Monitoring
      - Offline Cash Disbursement Generation and Monitoring
      - Online Cash Disbursement Generation and Monitoring
      - Offline Daily Report Generation and Monitoring
      - Issuing of Acknowledgement, Invoice or Official Receipt

B. Operations Department (Front and Back Office)

Required Personnel: Operations Manager, Manager, and Assistant

Functions: Facilitate, Implement, Manage, Monitor, Reservations and Customer Relationship Management

- - - - Bookings, Reservations, and Inquiries’ Implementation and Monitoring
      - Bookings, Reservations, and Inquiries’ Request Channel Monitoring
      - Customer Subject Matter Handling and Management
      - Dispatching of Independent Service Providers
      - Standard Operating Procedures, Workflow, and Dispatching Procedures (Opening, Mid, and Closing Procedures)
      - Staff Management and Monitoring
      - Customer Subject Matter Handling
      - Offline Job Order Log Sheet
      - Online Job Order Log Sheet
      - Offline Cash Disbursement Log Sheet
      - Online Cash Disbursement Log Sheet
      - Offline Daily Report Log Book
      - Audit and Update Offline Manual Books of Accounts (CRJ)
      - Issuing of Acknowledgement, Invoice, or Official Receipt

Apply, Register, and Facilitate

- - - - Assist Business Registration and Renewal
      - Assist Supplementary Certifications, Compliance, and Registrations
      - Cards Enrollment and Activation

C. Service Provider Department

Required Positions: Supervisor, Team Leader

Functions: Perform, Follow and Maintain

- - - - Service Workflow
      - Standard Operating Procedures
      - Company Policy

D. Admin, Human Resource and Development Department (Back Office)

Required Personnel: HR Manager, Admin Assistant, and Recruiter

Functions: Administrative, Recruitment, Deployment, Facilitate, Monitor, and Evaluate

End-to-End Business Registration and Renewal
Payroll and Benefits Administration and Processing
Franchising, Claims, Legal, and Compliances

Recruitment and Deployment

- - - - Recruitment Campaign Generation (Creating Job Title, Description, Duties and Responsibilities and Requirements)
      - Application of Recruitment Posting (LGUs and other Channels)
      - Recruitment Management, Monitoring, and Process (Sourcing, Scheduling, Screening, Interview, Evaluation, Requirements, Engagement, Orientation, Training, and Management)
      - Employee’s and Contractor’s Contract Signing, Compliance, and Requirements
      - Talent Pool Database Management (Record Updates)

Facilitate, Monitor, and Evaluate

- - - - Employee’s Subject Matter Handling and Management
      - Contractor’s Subject Matter Handling and Management
      - Issuance and Management of Electronic Leave Form
      - Issuance and Management of Electronic Notice of Violations
      - Issuance of Certifications (Appreciation, Engagement, Completion, and Employment)
      - Recommendations, Promotions, and Demotions
      - General Orientation
      - Implementation of Company Policy and Orientation
      - Implementation of Penalties for Specific Offenses and Orientation
      - Skills Development Training and Seminars
      - Standard Operating Procedure Training
      - Meter Reading and Computation (Utilities)
      - Franchise Processing

Apply, Register, and Facilitate

- - - - Business Registration and Renewal
      - Supplementary Certifications, Compliance, and Registrations
      - Cards Enrollment and Activation

E. Sales and Business Development Department (Back Office)

Required Personnel: Territory Sales Head, Managers, Supervisors and Associates

Functions: Conduct, Generate, Plan, Research, Analyze and Develop

Conduct, Generate and Plan

- - - - Weekly/Monthly/Quarterly/Annual Sales Target
      - Weekly/Monthly/Quarterly/Annual Sales Report
      - Leads Generation and Customer Profiling
      - Cold Calling and Request for Proposals
      - Merchants

Research, Analyze and Develop

- - - - Sales History
      - Market Share
      - Competitors
      - Targeting
      - Sales Strategies

F. Marketing, Advertising and PR Department (Back Office)

Required Personnel: Marketing Head, Managers, Supervisors and Associates

Functions: Manage, Monitor, Develop, Create, Design and Roll-Out

Manage, Monitor and Develop

- - - - Social Media Accounts
      - Marketing Strategy
      - Pricing Structure
      - Promotions
      - Offline Marketing and Advertising
      - Digital Marketing and Advertising
      - Public Relations and Partnership

Create, Design and Roll-Out

- - - - Offline Marketing and Advertising Collaterals
      - Online Marketing and Advertising Collaterals
      - Offline and Online Content

G. Accounting and Finance Department (Back Office)

Required Personnel: Finance Head, Managers, Supervisors, and Associates

Functions: Audit, Update, Report, Create, Manage, Monitor, Apply, Register, and Facilitate

Audit, Update and Report

- - - - Books of Accounts
      - Weekly Sales and Cash Disbursement
      - Monthly Income Statement
      - Annual Capital Expenditure Recording
      - Annual Budget Planning and Reporting
      - Weekly Payouts and Deductions
      - Annual Financial Statement
      - Product and Supplies Inventory
      - Cash Flow
      - Fees and Taxes
      - Meter Reading and Computation (Utilities)

Create, Manage, and Monitor

- - - - Costing
      - Billing
      - Accounts Payable
      - Accounts Receivable
      - Bidding, Purchasing, and Supplier Relations

Apply, Register, and Facilitate

- - - - Assist Business Registration and Renewal
      - Assist Supplementary Certifications, Compliance, and Registrations

H. Research and Development Department (Back Office)

Required Personnel: R&D Head, Managers, Supervisors and Associates

Functions: Analyze, Research and Develop

Analyze, Research and Develop

- - - - New Products and Services

I. IT and MIS Department (Back-Office)

Required Personnel: IT Head, Managers, Supervisors, Associates and Developers

Functions: Analyze, Research, Manage, Monitor and Develop

Analyze, Research, Manage, Monitor and Develop

- - - - System Planning and Design
      - Online Forms Generation, Management, Troubleshooting and Development
      - Web-Based and Mobile-Based Application Management, Troubleshooting and Development (Admins, Customers and Partners)
      - Tech Issues Handling Procedure
      - Tech Request Channels
      - Subject Matter Handling
      - Online Daily Report Generation and Monitoring
      - Online Log Generation and Monitoring

J. Legal and Compliance Department (Back Office)

Required Personnel: Legal Head, Managers, Supervisors, Associates, and Developers

Functions: Analyze, Create, Manage and Develop

Analyze, Create, Manage and Develop

- - - - Compliances, Contracts, Agreements, and Policies

III. Other Contacts

A. 3rd Party Suppliers, Vendors and Contractors

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B. Government Hotlines (SBMA)

1. SBMA Emergency Hotline

#911
#161

2. Law Enforcement Department

Building No. 657, 1st Floor, Burgos Street, Subic Bay Freeport Zone
led@sbma.com
+6347 252 4550 / 4650
+63 917 8611 495 (Melvin)

3. Fire Department

Bldg. 71 Sampson Road, Central Business District, Subic Bay Freeport Zone
+6347 252 4830 / 4657 / 4224

4. Public Health & Safety Department (SBMA)

Bldg. 280, Dewey Avenue, Central Business District, Subic Bay Freeport Zone
+6347 252 4106 / 4169 / 4880

5. Labor Department (SBMA)

Room 116, Bldg. 255, Barryman Road, Subic Bay Freeport Zone
+6347 252 4494 / 4254 / 407

6. Tourism Department (SBMA)

2/F, Subic Bay Exhibition & Convention Center, Efficiency Road Subic Bay Gateway Park, Subic Bay Freeport Zone
Tourism Manager jem_camba@yahoo.com
Application For Marketing, Signage, Advertisements marketing.sbmatourism@yahoo.com
Tour Operations sbmatouroperations@yahoo.com.ph
+6347 252 4655 / 4049 / 4242