1. 👋 Opening Greetings (Intro)

Reservations: “Thank you for calling MNS Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?”

2. 👋 Inquiry or Complaint (Long Hold) 

Reservations: “Yes, Sir/Mam [Client Name], I will check on the status of your complaint/query.”

Client: Okay.

Reservations: “Sir/Mam [Client Name], can I put you on hold for a minute or two while I exhaust my resources or would you prefer me to call you back in a few minutes with an answer?”

Client: Okay.

3. 👋 Call Back (Returning the Call)

Reservations: “Sir/Mam [Client Name], this is [Your Name] calling from MNS, sorry we missed your call, how can we help you today?”

Client: Great, thanks for calling me back.

4. 👋 Hold the Call (Exhaust Resources)

Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I exhaust my resources?"

Client: Okay.

Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."

Client: Okay.

5. 👋 Hold the Call (Check Availability)

Reservations: "Sir/Mam [Client Name] can I hold you for a minute or two, while I confirm the availability of our Product or Service     Providers?"

Client: Okay.

Reservations: "Okay Sir/Mam [Client Name] please hold, and stay on the line."

Client: Okay.

6. 👋 Unhold the Call (Inform Positive Response)

Reservations: "Sir/Mam [Client Name] thank you for patiently waiting."

Client: Okay.

Reservations: "Your requested time slot is available, but, in order for me to create your booking please supply me with the following information."

Client: Okay.

7. 👋 Unhold the Call (Inform Negative Response)

Reservations: "Sir/Mam [Client Name], thank you for patiently waiting."

Client: Okay.

Reservations: "I do apologize, but your requested time slot is not available, our next available time slot is at [State your Next Available TS]

Client: Okay.

8. 👋 Transfer the Call (Inform)

Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I transfer your call to the concerned department or to the next available specialist?”

Client: Okay.

Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."

Client: Okay.

9. 👋 Closing Remarks (Extro)

Reservations: "Sir/Mam [Client Name] is there anything else that I can help you with?"

Client: All good, thank you.

Reservations: "Okay, Sir/Mam [Client Name] once again, this is [Your Name] thank you for choosing Spasify, and have a wonderful day!"

Client: Okay.