Receptionist

1. Greetings

Client: Thank you for calling ABC Company; how can I help you?

Relationship Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

2. Agenda (Clarifications)

Relationship Manager: I call you today to discuss ABC Company's [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Relationship Manager: Alright, ABC Company offers;

• Worldwide Market Reach

• 24/7 Booking Engine

• Online Payment Gateway

• Secured Payment Transaction

• Streamlined Marketing Support

• Competitive Commission Rating

3. Redirection

Relationship Manager: May I speak to anyone from your [Admin] or [E-Commerce] or [Marketing] Department to discuss it further?

Client: Sure, one moment, please hold.

Decision Maker or Contact Person

1. Greetings 

Client: This is [Client Name] speaking.

Relationship Manager:  Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

If you already know the details of the person you are calling proceed to Section 2. Agenda (Clarifications)

If the First Name is already given

Relationship Manager: Can I get your Last Name?

Client: My last name is [Client’s Last Name].

If the First Name is not yet given

Relationship Manager: May I know who I am speaking with to address you properly

Client: This is [Client Name] speaking.

Relationship Manager: And your Last Name, please?

Client: My last name is [Client’s Last Name].

Relationship Manager: How about your Position and Department? 

Client: I’m the [Position], and I’m from the [Department].

2. Agenda (Clarifications)

Relationship Manager: Alright, Sir/Mam [Client’s First Name], I call you today to discuss ABC Company's [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Relationship Manager: Alright, ABC Company offers;

• Worldwide Market Reach

• 24/7 Booking Engine

• Online Payment Gateway

• Secured Payment Transaction

• Streamlined Marketing Support

• Competitive Commission Rating

(ABC Company On-Site or On-Demand Massage and Spa)

Relationship Manager: May I know if the Company has any [Service/Product]? 

Client: None.

Relationship Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Relationship Manager: May I know if the Company has any [Service/Product]? 

Client: Yes.

Relationship Manager: This is noted; you may want to consider ABC Company as your additional service provider and earn a commission per hour. if so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

(ABC Company Marketplace: AHR, ART, or OS)

Relationship Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: None.

Relationship Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Relationship Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: Yes.

Relationship Manager: This is noted; you may want to consider ABC Company as your additional revenue stream and marketing arm. If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

3. Appointment (Scheduling)

Relationship Manager: Are you available in the next couple of days?

Client: Let me check on that, one moment. Yes, sure I'm free on [Date].

Relationship Manager: When is the best time to book this online meeting?

Client: Let me double-check on that again, one moment. Yes, sure I'm free around [Time].

Relationship Manager: Great, can I get your email address and contact number for me to set up our online meeting?

Client: My email is [Email Address]. Spell the email phonetically.

Relationship Manager: And your contact number?

Client: You can reach me at [Contact Number].

4. Extro

Relationship Manager: Thank you very much for providing the information and for taking the time to answer my call much appreciated.

Client: No worries.

Relationship Manager: I am Looking forward to seeing you and discussing this further.

Client: Likewise.

Relationship Manager: Bye for now. Cheers!

Client: Cheers!

5. Wrap-Up

Send the Sale Deck Email then Book the said Appointment.

Receptionist

1. Greetings

Client: Thank you for calling ABC Company; how can I help you?

Relationship Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company . We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

2. Agenda (Clarifications)

Relationship Manager: I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding ABC Company's [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Relationship Manager: Alright, ABC Company offers;

• Worldwide Market Reach

• 24/7 Booking Engine

• Online Payment Gateway

• Secured Payment Transaction

• Streamlined Marketing Support

• Competitive Commission Rating

3. Redirection

Relationship Manager: May I speak to anyone from your [Admin] or [E-Commerce] or [Marketing] Department to discuss it further?

Client: Sure, one moment, please hold.

Decision Maker or Contact Person

1. Greetings 

Client: This is [Client Name] speaking.

Relationship Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

If you already know the details of the person you are calling proceed to Section 2. Agenda (Clarifications)

If the First Name is already given

Relationship Manager: Can I get your Last Name?

Client: My last name is [Client’s Last Name].

If the First Name is not yet given

Relationship Manager: May I know who I am speaking with to address you properly?

Client: This is [Client Name] speaking.

Relationship Manager: And your Last Name, please?

Client: My last name is [Client’s Last Name].

Relationship Manager: How about your Position and Department? 

Client: I’m the [Position], and I’m from the [Department].

2. Agenda (Clarifications)

Relationship Manager: Alright, Sir/Mam [Client’s First Name], I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding ABC Company's [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Relationship Manager: Alright, ABC Company offers;

• Worldwide Market Reach

• 24/7 Booking Engine

• Online Payment Gateway

• Secured Payment Transaction

• Streamlined Marketing Support

• Competitive Commission Rating

(ABC Company On-Site or On-Demand Massage and Spa)

Relationship Manager: May I know if the Company has any [Service/Product]? 

Client: None.

Relationship Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Relationship Manager: May I know if the Company has any [Service/Product]? 

Client: Yes.

Relationship Manager: This is noted; you may want to consider ABC Company as your additional service provider and earn a commission per hour. if so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

(ABC Company Marketplace: AHR, ART, or OS)

Relationship Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: None.

Relationship Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you Spasify's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Relationship Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: Yes.

Relationship Manager: This is noted; you may want to consider ABC Company as your additional revenue stream and marketing arm. If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I'll be sending you ABC Company's sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

3. Appointment (Scheduling)

Relationship Manager: Are you available in the next couple of days?

Client: Let me check on that, one moment. Yes, sure I'm free on [Date].

Relationship Manager: When is the best time to book this online meeting?

Client: Let me double-check on that again, one moment. Yes, sure I'm free around [Time].

Relationship Manager: Great, can I get your email address and contact number for me to set up our online meeting?

Client: My email is [Email Address]. Spell the email phonetically.

Relationship Manager: And your contact number?

Client: You can reach me at [Contact Number].

4. Extro

Relationship Manager: Thank you very much for providing the information and for taking the time to answer my call much appreciated.

Client: No worries.

Relationship Manager: I am Looking forward to seeing you and discussing this further.

Client: Likewise.

Relationship Manager: Bye for now. Cheers!

Client: Cheers!

5. Wrap-Up

Send the Sale Deck Email then Book the said Appointment.

Receptionist

1. Greetings

Client: Thank you for calling ABC Company; how can I help you?

Relationship Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

2. Agenda (Clarifications)

Relationship Manager: I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding the Information Update Request for your Business Property.

Client: Alright.

Relationship Manager: As our Merchant Partner, we would like to request your updated Contact Person, Contracted Rates, Business, and Bank Details at ABC Company Marketplace to give accurate information to travelers visiting our platforms, to fast-track and increase your sales conversions.

3. Redirection

Relationship Manager: May I speak to anyone from your [Admin] or [E-Commerce] or [Marketing] Department to discuss it further?

Client: Sure, one moment, please hold.

Decision Maker or Contact Person

1. Greetings 

Client: This is [Client Name] speaking.

Relationship Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

If you already know the details of the person you are calling, proceed to Section 2. Clarifications (Email Follow-Up)

If the First Name is already given

Relationship Manager: Can I get your Last Name?

Client: My last name is [Client’s Last Name].

If the First Name is not yet given

Relationship Manager: May I know who I am speaking with to address you properly?

Client: This is [Client Name] speaking.

Relationship Manager: And your Last Name, please?

Client: My last name is [Client’s Last Name].

Relationship Manager: How about your Position and Department? 

Client: I’m the [Position], and I’m from the [Department].

2. Agenda (Clarifications)

Relationship Manager: Alright, Sir/Mam [Client’s First Name], I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding the Information Update Request for your Business Property.

Client: Alright.

Relationship Manager:  As our Merchant Partner, we would like to request your updated Contact Person, Contracted Rates, Business, and Bank Details at ABC Company Marketplace to give accurate information to travelers visiting our platforms, to fast-track and increase your sales conversions.

3. Appointment (Scheduling)

Relationship Manager: Are you available in the next couple of days?

Client: Let me check on that, one moment. Yes, sure, I'm free on [Date].

Relationship Manager: When is the best time to book this online meeting?

Client: Let me double-check on that again, one moment. Yes, sure, I'm free around [Time].

Relationship Manager: Great, can I get your email address and contact number for me to set up our online meeting?

Client: My email is [Email Address]. Spell the email phonetically.

Relationship Manager: And your contact number?

Client: You can reach me at [Contact Number].

4. Extro

Relationship Manager: Thank you very much for providing the information and for taking the time to answer my call much appreciated.

Client: No worries.

Relationship Manager: I am Looking forward to seeing you and discussing this further.

Client: Likewise.

Relationship Manager: Bye for now. Cheers!

Client: Cheers!

5. Wrap-Up

Send the Merchant Partner Dashboard Link, then Book the said Appointment.